Customer guide and FAQ

1. Ordering

• Add each sample as its own line on the order page, with the compound name, labelled amount and batch or lot number.
• Choose any add-ons, then pay securely through Square. Your order reference (for example QA-XXXXXX-XXXXX) is shown on screen and in your confirmation email.
• Ordering for a business or several batches? You can add as many sample lines as you need in one order.

2. Prices and discounts

• Standard panel (identity, purity and net content): A$500 per sample.
• Blends: A$500 + A$50 per extra compound (min 2), ordered online and priced at checkout.
• Priority testing: +A$100 per sample. It moves your sample ahead of the standard queue but does not guarantee a set date.
• Multi-test discount: 10% off when you order 4 or more tests in one order. Each sample line, including a blend, counts as one test.
• All prices are in Australian dollars and include GST. Full list on the pricing page.

3. Add-ons and other tests

• Endotoxin (LAL) and contaminants (heavy metals) are arranged by enquiry. Email us before you post. Endotoxin needs a second vial of the same sample.
• Heavy metals, microbial, medicinal cannabis and food panels are quoted on enquiry; see the pricing page.

4. What to send

• Send one sealed, labelled vial (or sealed bag of powder) per sample line, in its original container where possible. For endotoxin, send two vials of that sample.
• Write your order reference on each vial or its bag so we can match it to your order.
• Only send what you ordered. We can't accept samples without an order reference, or anything unsafe to handle or post.
• Minimum sample per test: one unopened vial, or at least 20 mg of raw powder sealed in a zip-lock bag.

5. Packing

1. Put each vial in a small zip-lock bag marked with your order reference.
2. Cushion the bags with bubble wrap or tissue so the vials can't knock together.
3. Use a padded bag or small box, and put a note inside with your order reference, name and email.

6. Postage: instructions are emailed after payment

We don't publish our postal address. Once your order is processed and payment is confirmed, we email you the address to send your sample to, along with packing instructions. The address also shows on the thank-you page after you pay.

• Post with a tracked service (for example Australia Post tracked) and keep your tracking number.
• We accept samples from anywhere, including overseas. International senders are responsible for meeting their own country's export and Australian import or customs requirements.
• Postage is arranged and paid by you.
• We email you when your sample arrives.

7. Turnaround

Results are typically ready 4–10 business days after we receive your sample. Allow extra time for postage. Priority testing puts your sample ahead of the standard queue.

8. Results and certificate

• Analysis is done offsite by Apex Labs Pty Ltd. You get a certificate of analysis (PDF) that includes the full laboratory report.
• Each result has its own test number and a QR code, so anyone can check that the certificate is genuine on qldanalytical.com.
• Results apply only to the sample tested, not to other vials or batches.

9. Publication, privacy and anonymity

• By default, completed results (passes and fails) may be published on this site.
• Tick Keep my result private at checkout to have it emailed to you only, or Publish anonymously to hide your name or business.
• Your email, phone number and postal address are never published. Card details are handled by Square, and we never see them.

10. Payment

You pay in full when you order, through Square's secure checkout. Card payment is available, and you can also buy now, pay later with Afterpay at checkout: pay in 4 instalments, subject to Afterpay approval and limits. Additional services or postage can be paid with a custom amount.

11. Changes, cancellations and refunds

Changed your mind before we receive your sample? Contact us and we'll refund you. Once your sample has gone to the laboratory, the fee can't be refunded. Samples are used up or disposed of during testing and are not returned.

12. Quick answers

Do you sell or recommend products? No. We only arrange testing, and a result is not advice about using any substance.

Can I test a blend? Yes. Choose a blend on the order page and pick how many compounds it contains.

Do you take samples from outside Queensland or Australia? Yes, we accept posted samples from anywhere. Overseas senders handle their own customs and import requirements.

Something else? Email orders@qldanalytical.com. See also How it works and Terms and privacy.